Privacy Policy
We value your privacy at HushedVoyageMarket
Information We Collect
When you reach out for corporate floral arrangements or gift services, we gather information you supply willingly. This encompasses your name, company name, email, phone, delivery addresses, and particular requirements for your floral needs. We also collect payment details when you place orders, though they are processed securely via our payment partners.
For corporate clients, we may obtain extra business data like company registration information, preferred delivery timelines, and budget needs. This helps us tailor services to your business requirements.
Our site automatically gathers certain technical details when you visit. This includes your IP address, browser type, device details, and how you browse our site. We use this information to enhance site performance and understand how clients locate our services.
How We Use Your Information
We primarily use your personal data to fulfill flower orders and deliver outstanding customer service. This includes processing orders, coordinating deliveries, crafting bespoke arrangements according to your requirements, and communicating about your service needs.
We also utilize information to enhance our services and the website experience. This helps us determine which corporate floral services are most valuable to clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
HushedVoyageMarket respects your privacy and does not sell your personal information to third parties. We share information only as needed to provide our services or when legally required.
We may disclose necessary information to trusted service partners who assist in running our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to protect your data and use it solely for the services they render to us.
We may disclose information when required by law, a court order, or government request. We may also share data to safeguard our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data as a priority and deploy suitable technical and organizational safeguards to shield it. This involves secure data storage, encrypted communications, and restricted access to personal information within our company.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it moves between your browser and our servers.
Limited Access
Access to customer data is limited to staff who require it to deliver services.
Although we deploy robust security measures, no online transmission method is 100% secure. We continually improve our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. In accordance with applicable laws, you may be entitled to access, update, delete, or limit how your information is used.
To exercise these rights, contact us with the details at the end of this policy. We will reply within a reasonable timeframe as required by law.
Data Retention
We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention durations vary by information type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order records: three years after the last service contact
- Payment transaction records: seven years to satisfy tax and accounting regulations
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: Until you opt out or two years of inactivity
Cookies and Website Tracking
Our site employs cookies and comparable technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies assist us in recalling your preferences and evaluating site performance.
You can manage cookie settings via your browser's preferences. Nevertheless, turning off specific cookies might impact how the site functions. For comprehensive details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to external websites or services. This privacy policy covers only HushedVoyageMarket and our site. We are not liable for the privacy practices of those external sites.
We urge you to review the privacy policies of any external sites you access via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect changes in our practices, offerings, or applicable laws. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this document.
We invite you to periodically review this policy to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
HushedVoyageMarket Privacy Team
1 Tulip Lane, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.